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Privacy Policy

Last updated: 9/15/2026

1. Information We Collect

When you use GetBot, we collect the following types of information:

  • Account Information: Your name, email address, and password when you register.
  • Billing Information: Processed securely through our payment provider (Razorpay). We do not store full credit card details.
  • Training Data: The documents, text, and URLs you provide to train your custom chatbots.
  • Usage Data: Information about how you interact with our platform and how your end-users interact with your bots (e.g., chat logs, IP addresses, browser types).

2. How We Use Your Information

We use the collected information for various purposes, including:

  • To provide, maintain, and improve our Service.
  • To process transactions and send related information.
  • To train and operate your custom AI chatbots.
  • To analyze usage patterns and optimize our infrastructure.
  • To communicate with you regarding updates, support, and marketing (you can opt-out at any time).

3. Third-Party Language Models (LLMs)

To provide AI capabilities, GetBot integrates with third-party LLM providers such as OpenAI and Google Gemini. The content of the conversations and your training data may be transmitted to these providers via their APIs. We only use enterprise-tier APIs which generally do not use your data to train their public foundation models, but you should review their respective privacy policies.

4. Data Retention and Security

We implement industry-standard security measures to protect your personal information. Chat logs and leads captured by your bots are retained for the duration of your active subscription, unless manually deleted by you from your dashboard.

5. Sharing of Data

We do not sell your personal data. We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us from the email associated with your account.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@getbot.site.