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Product Support
Having trouble with your bot, knowledge sources, widget embed, or billing? Our support team typically responds within one business day.
support@getbot.siteEnterprise & Sales
Need higher message limits, dedicated onboarding, a custom contract, or a private deployment? Let's talk about what GetBot can do for your team.
support@getbot.sitePrivacy & Legal
For data deletion requests, GDPR inquiries, or questions about our Privacy Policy and Terms of Service, please reach our privacy team directly.
privacy@getbot.siteFrequently Asked Questions
How long does it take for my knowledge sources to be indexed?
Most text and FAQ sources are indexed within seconds. File uploads (PDFs, Word docs) typically take 1–2 minutes. Website crawls can take longer depending on the size of the site — you'll see a live status indicator in your dashboard.
My widget isn't showing up on my website. What should I check?
First, confirm the <script> tag is placed before the closing </body> tag. Then check that your bot ID in the data-bot-id attribute matches the one in your dashboard. If the issue persists, check your browser console for any Content Security Policy (CSP) errors blocking the iframe.
Can I change my bot's personality after it goes live?
Yes — personality tone and system prompt changes take effect immediately. No redeployment or widget update is needed on your website.
What happens when I reach my monthly message limit?
When your quota is exhausted, your bot widget will display a message informing visitors the service is temporarily unavailable. Your quota resets automatically at the start of your next billing cycle. You can upgrade your plan at any time from the Billing section of your dashboard.
Can I use GetBot on multiple websites?
Yes. Each bot you create has its own embed script and can be placed on any website. With a Pro plan, you can create multiple bots — each with their own knowledge base, settings, and customization.
Does GetBot store my visitors' conversation data?
Yes, conversation logs are stored and accessible from your Inbox dashboard. This is what powers the human handoff feature. You can delete individual conversations or all data for a bot from the dashboard at any time. See our Privacy Policy for full details.
Want to see GetBot in action before reaching out? Start your free trial — no credit card required. Or read our documentation to get started on your own.